Shipping Policy
Shipping Policy
At Lisa & David Vancouver, we aim to provide a smooth and reliable delivery experience for every customer.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
During periods of high demand, holidays, or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Delivery Times
Estimated delivery times vary depending on the destination country and shipping carrier.
Most orders are delivered within 5–14 business days after dispatch.
Please note that delivery times are estimates only and are not guaranteed.
Delays may occasionally occur due to factors outside our control, including:
- Customs inspections
- Carrier delays
- Weather conditions
- Public holidays
- High shipping volumes
Shipping Costs
We offer free shipping on all orders unless otherwise stated on our website.
Any applicable customs duties, import taxes, or government fees imposed by the destination country remain the responsibility of the customer.
Order Tracking
Where tracking is available, customers will receive a tracking number by email once the order has been dispatched.
Tracking updates are provided by the shipping carrier and may take several days to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Lisa & David Vancouver cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping details provided by the customer.
Lost, Damaged, or Delayed Shipments
If your order arrives damaged, please contact us within 7 days of delivery and include photographs of the item and packaging.
If you believe your shipment has been lost, please contact our support team so we can investigate the matter with the shipping carrier.
While we will do our best to assist, Lisa & David Vancouver is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control.
Customs and Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by local authorities.
These charges are determined by the destination country and are the sole responsibility of the customer.
Lisa & David Vancouver has no control over these charges and cannot estimate their amount.
Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact us:
Lisa & David Vancouver