General Terms and Conditions – Lisa & David Vancouver
Article 1 – Definitions
The following definitions apply to these General Terms and Conditions:
Withdrawal Period: The period during which the customer may exercise their right to cancel a purchase.
Customer: Any individual who purchases products from Lisa & David Vancouver for personal use and not for commercial purposes.
Distance Contract: Any agreement concluded between Lisa & David Vancouver and the customer through online communication and electronic transactions.
Right of Withdrawal: The customer's right to cancel an order within the legally applicable withdrawal period.
Company: Lisa & David Vancouver, operating through its online store and offering products to customers worldwide.
CESOP: The Central Electronic System of Payment Information established by the European Union to monitor payment transactions.
Article 2 – Business Identity
Company Name: Lisa & David Vancouver
Customer Service Email: info@lisaanddavid.com
Website: www.lisaanddavid.com
Article 3 – Scope of Application
These Terms and Conditions apply to all products, services, offers, and agreements made through Lisa & David Vancouver. By placing an order, the customer agrees to these Terms and Conditions.
Article 4 – Offers and Pricing
All offers are subject to availability and may be modified or withdrawn at any time without prior notice.
Prices displayed on the website include applicable taxes unless otherwise stated. Shipping costs, customs duties, import taxes, and other applicable fees may be charged separately and are the responsibility of the customer.
Lisa & David Vancouver reserves the right to correct pricing errors, inaccuracies, or omissions at any time.
Article 5 – Order Acceptance
An order becomes binding once payment has been successfully processed and an order confirmation has been sent to the customer via email.
Lisa & David Vancouver reserves the right to refuse or cancel any order if fraud, unauthorized activity, or other circumstances are suspected.
Article 6 – Right of Withdrawal
Customers have the right to cancel their purchase within 14 days of receiving their order without providing a reason.
To exercise this right, customers must contact Lisa & David Vancouver before returning any item.
Returned items must be unused, unworn, and in their original packaging with all tags attached.
Return shipping costs are the responsibility of the customer unless otherwise required by law.
Article 7 – Refunds
Once returned items have been received and inspected, refunds will be processed within 14 days.
Refunds will be issued to the original payment method used during checkout.
Lisa & David Vancouver reserves the right to reduce the refund amount if returned products show signs of use, damage, or missing components.
Article 8 – Customs, Duties, and Taxes
Customers are responsible for complying with all import regulations applicable in their destination country.
Any customs duties, import taxes, clearance fees, administrative charges, or other government-imposed costs remain the sole responsibility of the customer.
Lisa & David Vancouver is not responsible for delays, inspections, or additional charges resulting from customs procedures.
Customers are encouraged to review local import regulations before placing an order.
Article 9 – Compliance with CESOP
In accordance with European Union regulations, payment service providers may report certain transaction data through the Central Electronic System of Payment Information (CESOP).
Lisa & David Vancouver complies with all applicable legal and regulatory requirements relating to payment processing and transaction reporting.
Article 10 – Product Quality and Warranty
Lisa & David Vancouver strives to ensure that all products meet reasonable expectations regarding quality, description, and functionality.
If a customer receives a defective or incorrect item, they must notify Lisa & David Vancouver within 14 days of delivery.
Supporting photographs and relevant information may be requested to assess the issue.
Article 11 – Shipping and Delivery
Estimated delivery times displayed on the website are provided as guidelines only and are not guaranteed.
Lisa & David Vancouver is not liable for delays caused by customs authorities, courier services, force majeure events, or circumstances beyond its control.
Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may incur additional shipping charges.
Failure to pay customs duties or comply with import requirements does not entitle the customer to a refund.
Article 12 – Complaints
Any complaint regarding products or services must be submitted via email within 14 days of discovering the issue.
Lisa & David Vancouver will review all complaints and provide a response within a reasonable timeframe.
Where necessary, additional information may be requested to facilitate a resolution.
Article 13 – Governing Law and Disputes
These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Lisa & David Vancouver operates.
Any disputes arising from these Terms and Conditions shall first be addressed through good-faith negotiations. If a resolution cannot be reached, disputes shall be submitted to the competent courts of the applicable jurisdiction.